Log a Support Case

Accessing RWS Gateway

It is our mission to provide all our customers with excellent customer service and support. As a customer with a current Support and Maintenance Agreement you will get expert assistance using our new improved support system – RWS Gateway.

Log in to your RWS account, then on the support page click Get Support to access the RWS Gateway portal and submit a support case.

Instructional videos for the support portal are available. They explain how to use RWS Gateway to log a new support case, and how to check the status of existing cases

Access the support portal through your RWS Account

Free installation and licensing help

If you do not have a Software and Maintenance Agreement and you would like free licensing and installation help, click here. Your request is treated the same as a medium-priority incident covered by Support and Maintenance Basic (SMA Level 1). We will try our best to respond to your request within 2 working days.

Alternatively, you can find useful articles that provide step-by-step instructions on solving common installation and licensing issues in the Knowledge area of RWS Gateway.